If you have obtained your instrument through Normans Musical Instruments and a problem arises, your instrument may be repaired by your child’s tutor. If they are unable to make the repair and the instrument is within the specified guarantee period of the rental or purchase, the instrument should be forwarded (with an explanatory covering letter) to the designated Normans repairer, who is located at:

Normans Musical Instruments
3rd Avenue
Centrum 100
Burton on Trent
Staffordshire
DE14 2WD

Tel: 08000 281415

Please do not take the instrument to be repaired by a non-affiliated Normans repairer, as Normans would be unable to reimburse repair fees.

Pupils attending lessons with their own instrument must make sure that their instrument is in good working order. Should a minor fault occur, our tutor will attempt to repair the instrument in order to ensure the pupil can participate in the lesson.

If you do not wish the tutor to make repairs to your child’s instrument, please advise us in writing, before tuition commences. If the tutor is unable to repair the instrument, please make arrangements to repair the instrument prior to the next lesson.

Pupils attending lessons with their own instruments must make sure that their instrument is in good working order. Should a minor fault occur, our tutor will attempt to repair the instrument in order to ensure the pupil can participate in the lesson.